All orders normally arrive within 1-2 weeks of shipping. Please note that these custom orders may need time to be produced before they are shipped out. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates via email/text.

Contact us by filling out a form on our contact page with your name, email, and message.

We do not currently offer free returns. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.

Pashmaniac accepts the following payment methods for online purchases:

• All major credit cards, as shown at checkout

• PayPal: if you do not have an account yet, you can create one while shopping with us

• Apple Pay, Google Pay, Meta Pay

Please note that your billing address must match the address on your credit card statement.